Shipping policy

ZappyTales products are made to order by Printful and Gelato, our third-party production and shipping partners. An item may be produced or shipped from a different country, depending on stock and production capacity. Items made by different partners can arrive in separate parcels.

We ship to the destinations offered at checkout. Availability can vary by product and delivery address. Enter your delivery address at checkout to see whether your basket can be delivered and the available shipping methods and charges before payment. If no shipping method is offered for an item or destination, please contact us before ordering.

Most items are estimated to take 2–7 business days to produce. Please allow 3–10 business days for embroidered items. Delivery after dispatch is estimated at 1–20 business days, depending on the item and destination. As a general guide, allow approximately 3–30 business days from order to delivery. Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates. We will contact you if we learn of a material delay. Tracking details are sent when available from the production partner.

International deliveries may incur customs duties, import taxes or handling fees. Unless checkout explicitly shows that we have collected them, these charges are payable by the recipient and are not included in our shipping charge.

For an order update or a delayed or missing parcel, email princehqx@gmail.com, call +61 420 521 986, or use https://zappytales.com/pages/contact. Include your order number. Your rights under applicable consumer law are unaffected.