Refund policy

ZappyTales is operated by NSIIMA Global Ventures. We offer a 14-day change-of-mind return option for the products sold on this store. This is in addition to your rights under applicable consumer law.

Change of mind. Tell us within 14 days after delivery of the last item in your order that you wish to return an item. If the last day falls on a weekend or public holiday, we will accept a request on the next business day. You may inspect or try on an item as you would in a shop. Please keep it clean, unwashed and undamaged. Where the law allows, we may reduce a refund if handling beyond what was necessary to inspect the item has reduced its value. Send the item within 14 days after telling us you wish to return it.

To start a return, email princehqx@gmail.com, call +61 420 521 986, use https://zappytales.com/pages/contact, or request a return through your customer account. Include your order number. Please contact us before posting anything so we can give the correct return instructions. Our return postal address is 191 Railway Avenue, Kelmscott WA 6111, Australia, unless we give you a different address for your return.

For a change-of-mind return, you arrange and pay for tracked return postage. We do not charge a restocking fee. After we receive the return, or proof of posting where applicable law requires, we will issue the refund within 14 days. For voluntary returns outside a statutory cancellation right, we refund the item price; the original shipping charge is not refunded. If a law applicable to your purchase requires us to refund standard original delivery, including the UK statutory online cancellation right, we will do so. Any delivery amount above the standard option may be excluded where the law permits.

Faulty, damaged or incorrect items. Contact us with your order number, a description and, where useful, photographs. We will provide the repair, replacement, refund or other remedy required by the law applicable to your purchase. There is no 14-day limit on statutory consumer rights. If a return is needed for a confirmed fault or our error, we will cover reasonable return costs where the law requires. Please contact us before sending the item so we can arrange the appropriate return method.

Refunds are issued to the original payment method. After we issue a refund, the time it takes to appear depends on the payment provider and country; banks commonly take up to 10 business days, and international transactions may take longer. Email princehqx@gmail.com if your refund has not arrived after that time. Nothing in this policy excludes or limits rights that cannot lawfully be excluded.